Contact Information

Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for you to reach us to help you:

• Email
• Online Form
• Telephone
• Snail Mail

Email:

For product information or assistance:
Info@DVDVideoAlbums.com

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. DVD Video Albums customers may also use our toll free telephone number to contact a service representative during regular business hours:

Online Form:

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Please contact me as soon as possible regarding this matter.

Telephone:

484-941-5292 (local) or 1-888-430-1DVD (1383) (out of area)
 

Office Hours (by Appointment ONLY):

Monday to Friday             6:00pm to 9:00pm (EST)

Saturdays &  Sundays       10:00am to 3:00pm (EST)

After hours or Federal holidays please leave a message.  A representative will contact you within 24 hours of the first business day.

Snail Mail:

Send your inquiries to our studio location:

• DVD Video Albums
• 726 N. Hanover St.
• Pottstown, PA 19464

HOW TO ORDER                                                                   

Before you start - What To Send Us

Photographs: Ensure all photographs are not stuck together and are free of dirt and dust. If cleaning is required, wipe photographs with a dry, soft, lint-free cloth using minimal pressure. Do NOT use liquids or abrasives to clean the photographs.

Photographs must be on standard white photo stock with either a gloss or matte finish. NO textured paper photo stock should be included. Textured photo stock is sometimes used to prevent scanning. The textured stock reflects light distorting the image. If you must include textured stock photographs, DVD Video Albums cannot guarantee the quality of these scanned images.

3” x 3” to 4” x 6” photographs will be scanned via an automated photo feeder. We take extreme care not to damage any photographs during the scanning process. Our high precision scanner utilizes a stream of air to “float” your photographs not allowing the photo side to touch any surface during the scan process. Each photograph will not be scanned more than twice. Any photograph smaller than 3” x 3” or larger than 4” x 6”, or fragile photographs will be scanned manually (see cost charts for manual scanning).

STEP 1 – Organize Your Photos and Video

Arrange your photographs. in the order which you wish them to be presented in your production. Please refer to your package selection for photo quantity limits. Ensure that the photographs are all positioned in order and face up.

Number your photographs. Use a felt pen or marker to number the back of the photographs in the bottom left corner starting with the number “1” and ending with the last number equal to the quantity of photos you have (e.g. if you have 165 photos the 1^st photo would be #1 and the last photo would be #165) . It is recommended that you NOT use a pen or pencil to number the photographs as this may leave imprints on you photos or leave residue during the scan process.

Package your photographs. Once numbered and in order, segregate the photos into groups of 20 to 30 photos per group. Each group will become its own slide show segment in the video. Wrap each group of photos in a piece of 8 ½” x 11” paper and place the photographs into envelopes. Do NOT use staples, paper clips, or Post-It notes. Doing so would require us to strip these from your photos prior to scanning, adding to the cost of scanning your photos.

Label the envelopes. Mark each envelop with a group number (e.g. Put a “1” on the 1^st envelope, “2” on the 2^nd, etc.).

Captions or Music. If you are ordering text Captions, on a separate sheet of paper write the photo number followed by the caption you wish included during your production. Also, if you are providing music, on the same sheet of paper list a song title for each envelope.

STEP 2 – Download Fill Out the Order Form

      Fill out this form.  Please print clearly.    ORDER AGREEMENT

STEP 3 – Contact Us when you’re ready to Ship!

Contact us for our package shipping address as it is different than our Studio address. We’ll ensure you didn’t forget    anything. We’ll also provide further instructions on how to send us your photographs, music CDs, VHS/VHS-C, miniDV, audio cassettes, Video 8 and Hi 8mm video tapes, completed order form, etc. or arrange to drop them off if in you’re in the Philadelphia suburbs area. Be sure to include protective packing materials to prevent the contents from shifting   around and getting damaged. Be sure to include payment by check or money order with your order payable to DVD Video Albums. Pennsylvania residents must add 6% sales tax. If you wish to Drop off, please contact us to make arrangements at info@DVDVideoAlbums.com or call (484)941-5292 or 1-888-430-1DVD.

BEFORE WE BEGIN:       

Once we have received your order with payment (allowing 2-3 days for your check to process) and before we begin production, we will contact you. This is your final opportunity to make any last minute change requests.

ONCE WE BEGIN:

Once we begin production of your order and you choose to cancel or change your order, you will be charged for the time and materials used. If we have any questions, we will contact you.

AFTER WE FINISH:

When your order is complete we will contact you to let you know that we are shipping your production & all

material you sent us. We will provide you with a tracking number for the package. If you are in the local

Preferred vendor listed in the Pottstown, Pennsylvania Videographers section of Decidio.com